ORIGINAL DANISH DESIGN | FREE DHL EXPRESS WORLDWIDE SHIPPING

  • Delivery and returns
  • Payment
  • Instructions
  • 2-year warranty
  • Size Guide
Delivery and returns

International deliveries

All international orders are delivered by DHL Express.

Please find typical delivery times below:

US: 3-4 working days.
EU: 1-2 working days
Non EU/US: 3-6 working days

Orders can be paid for using the following payment methods:

Visa/Visa Electron, Mastercard, Maestro, Apple Pay, and PayPal.

We offer free shipping for all watches.

Pre-orders

For pre-orders, the amount is charged when placing your order. We offer 2 types of pre-orders / pre-orders:

1: Pre-orders with full prepayment

2: Pre-orders with a payment of 50/50 (50% up-front payment and the rest 50% payment when the pre-order is ready to be shipped).

All pre-order items cannot be canceled and cannot be returned upon delivery as they are made to order.

Returns

We offer a 14-day right of return on all products purchased at henryarcher.com. The right of return is valid for 14 days from the day you receive your package and is valid as long as the product is unused and in its original condition, including the watch, strap, and manual.

To return or exchange an item, please fill out the return form here, and send the item back to the address below:

Return address:
Henry Archer ApS
Attn: Returns
Møllegade 32
DK-8000 Aarhus C
Denmark

When returning an item, you are responsible for ensuring that the item is properly packed.

You are liable for the goods from the time of delivery until we have received the return. We do not accept packages sent cash on delivery.

When returning, make sure the watch is securely packed in a parcel in its original packaging, including any filling in the parcel.

We must be notified of cancellation within 14 days of receipt of the item, and from the cancellation, you must return the item within 14 days. If the above deadlines are exceeded, we reserve the right to refuse the return.

If the returned item shows any signs of damage or use, we reserve the right to refuse the return. If the item to be exchanged is sold out, the money is automatically refunded.

Please note, that we are not able to return any duties or taxes in case you return your item since duties are a transaction between you and your local government.

Henry Archer cannot be held responsible for any duties applied to your package.

Payment

Payment methods

We offer payment with VISA, VISA/Electron, MasterCard, Maestro, MobilePay (Danish Customers only), PayPal and Apple Pay.

Instructions

Sekvens

Download the manual here:

SEKVENS MANUAL

Relativ

Download the manual here:

RELATIV MANUAL

Kvantum

Download the manual here:

KVANTUM MANUAL

Nordlys

Download the manual here:

NORDLYS MANUAL

Sekvens Petite

Download the manual here:

SEKVENS PETITE MANUAL

2-year warranty

Warranty

We provide a 24-month warranty under the Danish Sale of Goods Act. Our warranty applies to manufacturing defects in the watch.

Contact customer service at [email protected] or via our contact form so that we can assess your complaint and find the best solution to remedy the complaint.

Please attach a picture or video with your e-mail so that we have a better opportunity to investigate.

You can have the item repaired, exchanged, money refunded, or receive a discount depending on the specific situation.

Size Guide

Quick change straps and bracelets

All Henry Archer watches and Henry Archer straps feature a built-in Quick Change feature, which means that you easily can change between the straps and bracelets we sell.

The strap width is 20 mm.

Please do not attempt to install watch straps without a Quick Change mechanism.

#HenryArcher

VISIT OUR INSTAGRAM

What our customers say:

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Solid watch!
"Solid build quality and great design. Great watch guys!"
O.L - UK
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Great design
"Gorgeous watch. I love the sunray dial, and the brushed and polished details. Very comfortable to wear as well."
H.S - Denmark
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Something you don't see every day
”I love the attention to detail, like the date window is the same shape as the crown. Fast shipping and great customer service. Thanks guys!”
D.L - Denmark
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Casual and formal wear no problem
"Super nice and weighs just right, and looks great and is priced at a very reasonable price."
D.F - Denmark
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Good job
Glad to see another Scandinavian brand taking on the watch business. Perfect size for my wrist - not too large or small. I love the fact that you can see the movement through the back.
G.L - Sweden