Frequently asked questions

All international orders are delivered by DHL Express.

Please find typical delivery times below:

US: 3-4 working days.
EU: 1-2 working days
Non EU/US: 3-6 working days

Orders can be paid for using the following payment methods:

Visa/Visa Electron, Mastercard, Maestro, Apple Pay, and PayPal.

We offer free shipping for all watches.

For pre-orders, the amount is charged when placing your order. We offer 2 types of pre-orders / pre-orders:

1: Pre-orders with full prepayment

2: Pre-orders with a payment of 50/50 (50% up-front payment and the rest 50% payment when the pre-order is ready to be shipped).

All pre-order items cannot be canceled and cannot be returned upon delivery as they are made to order.

We offer a 14-day right of return on all products purchased at henryarcher.com. The right of return is valid for 14 days from the day you receive your package and is valid as long as the product is unused and in its original condition, including the watch, strap, and manual.

To return or exchange an item, please fill out the return form here, and send the item back to the address below:

Return address:
Henry Archer ApS
Attn: Returns
Møllegade 32
DK-8000 Aarhus C
Denmark

When returning an item, you are responsible for ensuring that the item is properly packed.

You are liable for the goods from the time of delivery until we have received the return. We do not accept packages sent cash on delivery.

When returning, make sure the watch is securely packed in a parcel in its original packaging, including any filling in the parcel.

We must be notified of cancellation within 14 days of receipt of the item, and from the cancellation, you must return the item within 14 days. If the above deadlines are exceeded, we reserve the right to refuse the return.

If the returned item shows any signs of damage or use, we reserve the right to refuse the return. If the item to be exchanged is sold out, the money is automatically refunded.

Please note, that we are not able to return any duties or taxes in case you return your item since duties are a transaction between you and your local government.

Henry Archer cannot be held responsible for any duties applied to your package.

We offer payment with VISA, VISA/Electron, MasterCard, Maestro, MobilePay (Danish Customers only), PayPal and Apple Pay.

Download the manual here:

SEKVENS MANUAL

Download the manual here:

RELATIV MANUAL

Download the manual here:

KVANTUM MANUAL

Download the manual here:

NORDLYS MANUAL

Download the manual here:

SEKVENS PETITE MANUAL

We provide a 24-month warranty under the Danish Sale of Goods Act. Our warranty applies to manufacturing defects in the watch.

Contact customer service at [email protected] or via our contact form so that we can assess your complaint and find the best solution to remedy the complaint.

Please attach a picture or video with your e-mail so that we have a better opportunity to investigate.

You can have the item repaired, exchanged, money refunded, or receive a discount depending on the specific situation.

All Henry Archer watches and Henry Archer straps feature a built-in Quick Change feature, which means that you easily can change between the straps and bracelets we sell.

The strap width is 20 mm.

Please do not attempt to install watch straps without a Quick Change mechanism.