Refund policy / RETURNS
We offer a 14-day return policy on all products purchased at henryarcher.com. This policy is valid for 14 days starting from the day you receive your package. To be eligible for a return, the product must be unused and in its original condition, which includes the watch, strap, manual, and original plastic wrap on the caseback and bracelet.
Please note that we cannot accept returns of items if the plastic wrap has been removed and then reattached, or if the items have been used.
To return or exchange an item, please fill out the form, and send the item back to the address below:
Return address:
Henry Archer ApS
ATT: RETURN TO SELLER
Karupvej 2D, 3. tv
DK-8000 Aarhus C
Denmark
When returning an item, you are responsible for ensuring that the item is properly packed. Please include a paper with the order number with the item inside the package.
You are liable for the goods from the time of delivery until we have received the return. We do not accept packages sent cash on delivery.
When returning, make sure the watch is securely packed in a parcel in its original packaging, including any filling in the parcel.
We must be notified of cancellation within 14 days of receipt of the item, and from the cancellation, you must return the item within 14 days.
If the above deadlines are exceeded, we reserve the right to refuse the return.
If the returned item shows any signs of use or damage, we reserve the right to refuse the return.
If the item to be exchanged is sold out, the money is automatically refunded.
Please note, that we are not able to return any duties or taxes in case you return your item since duties are a transaction between you and your local government.
Henry Archer cannot be held responsible for any duties applied to your package.
Pre-orders
For pre-orders, the amount is charged when you place your order. Pre-orders cannot be canceled, as they are made to order.
